Product reviews for Gates 51380 Premium Modular Coolant Hose

Good deal

ordering was so easy!!

What I thought would be a nice and easy purchase didn't quite turn out that way.  I ordered the Holley fuel pump module for my 1999 Chevy Suburban K1500, because I wanted an upgrade from OEM to take advantage of the mods I have done to my truck.  Autoplicity was the only vendor that offered a cost effective shipping upgrade: $60.98 for Next Day Air UPS, plus they showed the item in stock in their warehouse.  The next day, I received an email confirming my order, but never reflected the item being shipped.  I called customer service later in the day, but was told that the warehouse was already closed and that I could expect a shipping confirmation email the next day, which would have been Thursday.  I had originally ordered the pump on Tuesday night and had my truck towed to my garage Wednesday late morning.  I had alerted the shop that I had ordered the part and expected it Thursday, so they could install it and get my truck back by close of business Friday.  It wasn't until late Thursday morning, when I once again had to call Autoplicity customer service, that I learned that the warehouse had made a mistake and sent the pump UPS Ground with the tracking showing delivery by Friday end of day.  I finally received the pump around 1 PM Friday, and was luckily able to deliver it to my shop and have the install done that afternoon.  I am giving 4 stars because the end result was that I got my truck back Friday evening, waiting for the Holley pump was the right decision in terms of vehicle performance, and Autoplicity refunded me my $60.98 for expedited shipping.  I will consider them in the future for my auto parts needs.

So far, so good ...... /////  (9/12/16) Product was "spot-on" & delivery was sooner than estimated....

I would have to say that their customer service is somewhat lacking. Called customer service trying to figure out where one of my products was and when I was to receive a refund for another item that was discontinued (but still on their website for sale). The service rep seemed bored with my call and quick to give me vague info on where my items were in processing, one item was on the loading dock waiting for UPS to pick up and the other was in the payment dept. and I should give another 72hrs for them to process (have already been waiting a week for refund). After getting off the phone and deciding to give it a few days, it turns out the item that was 'on the loading dock' was at my house delivered. Two days later they sent me an email notification stating they just shipped the product and will be there soon. One day after that, I finely got my refund.
So in short, I would have to say I will not be shopping here ever again and would persuade others to do so. Customer service means a lot to me and would like to be treated as if my business is appreciated. Don't do this, there's 100's of other places that would gladly do so!

The part description was off by a mile, however the part number and the item recieved were exactly what I wanted and orderd. shipped fast, got parts in two days. Finaly got e-mail that parts had shipped 7 days after I had received the order, just a little slow in that regard. As long as I get the parts I orderd and quick shipping, cudos to Autoplicity.

I was pleasantly pleased that Autoplicity was 10% cheaper than anyplace online for the items I was looking for.  Keep it up, I'll be back

good job