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THMotorsports Privacy Policy
The following states the THMotorsports.com policy regarding the privacy rights of visitors to this website. We respect your right to privacy and your desire for a secure online shopping experience. THMotorsports can be reached by telephone at 1-800-959-0145.

Information we collect and how it's used

Aggregate Information
We collect aggregate information on visits made to our pages. This information helps us improve the content of our site.

Other Information We Collect
When you purchase a product on THMotorsports.com, we ask you for the following information: name, address, phone number, e-mail address, and credit card. This information is used to process your order and if necessary, to contact you for help when we are processing an order. All information we collect is stored in a secure database.
THMotorsports also collects e-mail addresses voluntarily to inform our customers that we received the order.

About Children (Under 18)
For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.

Secure Shopping
We use Thawte as our SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available up to 256bit encription. Your credit card information is encrypted while traveling the Internet.

Disclosure of Information Policy
We never make your e-mail address available to any other company or organization.
If you have supplied us with your postal address, we do not share your name and address with any companies.

Need to make a change?
If you would like to change any of your transactional information in our database please feel free to contact us. You'll find our phone number and address at the top of this page.

Public Forums
This site makes chat rooms, forums, message boards, and/or news groupsavailable to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Links to Other Sites

This site may contain links to other sites. It is not responsible for the privacy practices or the content of such Web sites.

 

General Order Process and Supply Explanation

My order was declined but you charged me! and THMotorsports charged me twice (or more)!
If your transaction was not approved for any reason, your account may appear to have been debited even though it was not. This is due to the way the banking transaction occurs. When you order using a credit or debit card, the system first checks for availability of funds. If the funds are available, the system will automatically reserve those funds to secure the order. At this point, the system will verify the remaining information, such as billing address, card code, etc. If the transaction fails at any of these points, your bank will decline the transaction. However, since the account funds were reserved at the beginning of the transaction, it may take anywhere from 3-5 days for your bank to record the declined transaction and drop the authorization. Some banks can take up to 30 days to drop authorizations so you must contact them to find out for sure when it will fall off. We at THMotorsports do not get credited for any order that is declined. The temporary appearance of a debit is simply a reflection of the time it takes your bank to recognize and record the cancelled purchase and release the pre-reserved funds. If this occurs, please check your account in a few days, maybe sooner, depending on your bank, and you will notice that those funds were never in fact withdrawn from your account.

What are my payment options?
Credit Cards
THMotorsports accepts MasterCard, Visa, Discover, and American Express. This includes debit cards with a MasterCard and Visa logo. For your protection, we security check all credit card orders. You will need to enter the full billing address for the credit card as well as the security code on the back of the card, in order for your card to be approved.
PayPal
THMotorsports does accept PayPal as long as the address in the PayPal account is a confirmed address. Because of PayPal policies THMotorsports can only accept and ship orders to addresses that have been confirmed.
Wire Transfers
THMotorsports does accept wire transfers. In order to send please contact our sales staff for sending instructions.

Money Orders and Cashiers Checks
THMotorsports does accept certified money orders & cashiers checks. In order to send please contact our sales staff for sending instructions.

Is my order secure?
Shopping with THMotorsports is safe and secure. We use the most advanced and up-to-date form of data encryption on the market today. It is actually safer to buy online with THMotorsports then it is to buy from most local retail shops or even over the phone!

Does THMotorsports price match?
Whenever possible THMotorsports will price match the advertised total price (price including all shipping and handling charges) from any legitimate retailer. The price must be listed in a magazine or newspaper ad or listed on an open to the public online store. THMotorsports will not price match prices listed on any auction based website; as they are often not legitimate retailers. We will also not price match special group discounts or sale prices. If you are interested in having THMotorsports price match an item, please email contact@thmotorsports.com with direct link to the product from the website that is selling for less then THMotorsports. We will verify the information before matching the price and get back to you as soon as possible. Most of the time, if the price is legitimate, THMotorsports will adjust our pricing so that every one of our customers can benefit!

THMotorsports's price is lower then the price that I paid, can I get a difference?
THMotorsports does its best to give our customers the best prices all the time. At the same time we are always working with the manufacturers to get even better pricing to pass onto our customers. Because of this, sometimes prices changes. Most of the time it is very little but sometimes it can be quite a bit. Often times when you see a price go down, it is because our price went down. So, every part that was sold before the price decrease we paid more for it, we were not charging you more. What THMotorsports is willing to do is price match ourselves for one week of your order. This means that if our price goes down within seven days of when your order/product was shipped, we will refund you the difference from the price that you paid and our new price. If there has been a price change then you need to email sales@thmotorsports.com and we will research it and get back to you ASAP.

I don't have a credit card, can I still order from THMotorsports?
Yes, you can order from THMotorsports without a credit card, THMotorsports accepts certified money orders & cashiers checks. In order to send money order, please call or contact our sales staff so we may put the parts aside for you.

Does THMotorsports have a print catalog?
THMotorsports does not have a print catalog at this time. Because we are always adding parts and the high cost of printing, we have found it is better to just offer our online catalog.

What does "ships within" mean?
Ships within is the estimated time, in business days, it will take an item to ship once it has been ordered from THMotorsports. All shipping times are estimates based on current stock levels and what we have on order with manufactures. We do our best to ship the product within the time frame listed on the site. We will email you and update your online orders status once we have your tracking number(s) or if there is a delay (which we will give you an updated time frame). Sometimes there are delays that cause a product to have an incorrect shipping window listed online; however, we do our best to keep everything updated with the most up-to-date information as possible.

What does it mean when a product is backordered?
Occasionally, a backorder will happen even with our large inventory and ever growing distribution chains. Once in a while, the demand for certain items may overwhelm the manufacturer's ability to keep us supplied with adequate stock. In situations like this, we make every effort to to cross-reference the part to a comparable manufacturer's line. If cross-referencing is not an option, and you have to wait for a part, you can keep the part on order but any cancellations will be subject to a 10% cancellation fee. If the backordered item happens to be part of a larger order that has already been shipped to you, you will not incur any extra charges.
Note: Due to variations in manufacturer shipping times, backorders are only kept open for a maximum of 59 days. If we haven't received the item from the manufacturer within this time, the backorder will be cancelled and you will be credited back upon your request. At the time of cancellation you may re-order, or substitute with a similar item. It is very important to us that you are completely satisfied with your entire order, every time.

What does it mean when a product is special order?
Some products that we offer are special order. Those products are not always designated through-out the online store, so please consult with a sales associate. We will usually email you, along with a phone call, to let you know if the item is special order. We do no stock them because of low demand and limited warehouse space. You are free to order these items but please do understand that they are not in-stock and it can take up to four weeks for the item to ship to you. We will update you once we know a confirmed date on when the item is expected to arrive, and again when it ships when we send you a tracking number. No exchanges, refunds, or store credit will be issued on any special order item, all sales are final.

Explain free shipping.
THMotorsports.com's free shipping applies to every order over the $100 mark on nearly 99% of our items. We feel this allows you to purchase when you want and not have to wait to order a lot of items at once to save on shipping costs since most items are over the minimum thresh-hold. Items that are oversize (i.e. Body Kits, etc.) will be a bit more to ship, and once you place your order, we will notify you of the changes. We always strive to keep costs down as much as possible. Alaska, Hawaii, international orders, and items are extra and are not included in the free shipping offer.

Can I order faster shipping?
We will gladly accommodate most priority shipping requirements in the continental US, such as Next Day, 2-Day, an 3-Day when ever possible. Priority shipping will be extra and is not included in the free shipping option. Saturday delivery is available if requested but is an extra fee that we incur from the shipping company.

Does THMotorsports ship to Canada and other international countries?
THMotorsports will ship to most countries in the world. To get a shipping quote, please contact our sales team for a quote via phone or email.

For payment options, THMotorsports does accept PayPal (to all PayPal addresses), wire transfers, and certified money orders & cashiers checks. To place an international order, all you need to do is contact our sales team. THMotorsports will walk you through all the PayPal steps or email you the wire transfer or mail-in-order forms. We have done our best to make buying from THMotorsports as easy as possible! If you go to place an order and your country is not listed, please email contact@thmotorsports.com and we will get it added for you as fast as possible.

What is the status of my order?
In an effort to give you more complete and detailed information, THMotorsports uses both an online order status and email to keep you up to date with your order. THMotorsports will update you by email and update your online order status within the "account information" window listed on every product. We will update you with either a tracking number or an expected time frame in which your order should ship. If a part is backordered we will keep you up-to-date with the most current information possible. Backorders are a result of a manufactures delay and we will provide you with the information that they provide to us. We will provide you with a tracking number(s) once the item(s) have shipped. If you do have a question about your order, you can email shipping@thmotorsports.com or call (800)-959-0145 and we will be happy to update you.

How long before I receive my order?
Most items are shipped using UPS ground or Fedex Ground. Ground shipping can take up to 5 days to the west coast and up to 6 days to the east coast. Once you receive a tracking number from us you will be able to track the order through either the UPS or FedEx website. The tracking number will give you updated information on your packages status and an estimated arrival date. Some packages are shipped from the manufacturer and do take extra time to arrive.

How do I cancel my order that has not been shipped?
In order to cancel an order you must email support@thmotorsports.com with your full name, order number, part(s) that you would like to cancel,and a reason for cancellation (so that we can better meet yourneeds in the future). Due to credit card fees being taken out of the transaction, we must tag on a 10% cancellation fee. Please do not call THMotorsports, we only except cancellations through email to make sure there is a paper trail and that you are the correct person canceling the order, we would hate to cancel the wrong one.

How do I return or exchange a product(s)?
See return & exchange rules in FAQ here.

I was charged for my complete order but did not receive everything!
THMotorsports does stock a large amount of product but some products also drop shipped. This means that items can, and most likely will arrive at different times. We recommend that you check all of your tracking numbers for a status and arrival date for each package before contacting us. If a package is missing or lost, THMotorsports will follow up with the carrier and provide you with more information.

My product arrived damaged, what do I do?
Damage during shipping is extremely rare but please inspect your shipment upon arrival. Report any damage or shipping related breakage immediately to the shipping company that delivered the item. Thmotorsports does not handle any damage requests, only you can make the claim with the shipping company. THMotorsports does insure most shipments so you will receive a replacement as soon as the claim is approved by the shipping company.

I am missing parts needed to install my part, how do I get what I need?
If you are missing parts then you need to contact the manufacture of the product before contacting THMotorsports. We do not stock any replacement parts for any of the parts that we sell. THMotorsports can give you the manufactures contact information if it is not listed on the packaging or in the instructions, just contact us and we will be more than happy to help you out.

You sent me the wrong part, how do I get what I need?
Mistakes can happen no matter how hard we try. If you did get the wrong part, please email support@thmotorsports.com to let us know. We will be more than happy to exchange it for you as fast as possible. If you ordered the part online and it was an error of our website, please alert us as soon as you can, so we may swap the part out and change the error on our site. If your item is defective, you must go through the manufacter of the product to get the proper one. We do not warranty products through THMotorsports. All 3rd party charges incurred (i.e. Labor costs) will not be covered by THMotorsports Inc. We are sorry, but we just can't take the responsibility of another companies work. Together, we can both benefit.

My part broke, how can I get a new one?
Each manufactures varies when it comes to replacing broken parts. The best thing to do is to contact them first to find out their normal procedure and policies regarding broken products. As long as the part is still under warranty, THMotorsports will prove you with any information that you will need in order to receive a replacement.

I changed my mind, and I no longer want the parts
It is common that you may want something different. Make sure the product is in brand new condition as explained above in the returns section. You are welcome to return the part or have switched out. You will unfortunately be responsible for the 25% Restocking fee as we have to get this back on our shelf. We can waive up to 10% if you are just exchanging a product.

Legal
THMotorsports reserves the right to cancel all orders and or refuse orders from customers. Prices are subject to change at anytime. All order submissions can be canceled. THMotorsports Inc. is not liable to deliver canceled orders. THMotorsports Inc. will not honor improperly posted pricing.