Rather amazing and uneventful service in this day and age. Ordered a Thule bike rack for my Nissan Murano. It was in stock (unusual for high-end specialty products), shipped the next day, and was on my doorstep in a few days (excellent for a 60 lb. large box). I'd buy anything from these people without any reservation. AND, your order is insured - completely superfluous. Oh, and did I mention, the lowest price I could find ANYWHERE, and not by a few dollars - a lot.