Energy Suspension 3.10103G Rack and Pinion Bushing Set Performance Polyurethane

Extremely disappointing experience with Autoplicity. I purchased a part that turned out to be incorrect for my vehicle, and I submitted a return request several days ago. To this day, I have received no response, no return instructions, and no assistance whatsoever. This is unacceptable customer service. Autoplicity’s own return information states that customers should receive a response within one business day after submitting a return request, yet several days have passed and my request continues to be ignored. I am simply trying to return an incorrect part and receive the appropriate instructions to complete the return. A customer should not have to repeatedly chase a company just to receive a response regarding a legitimate return request. Based on my experience, their after-sales service and communication have been extremely poor. I expect Autoplicity to contact me immediately, process my return, provide the necessary return authorization/instructions, and resolve this matter without any further unnecessary delays. Very disappointing experience. I would not recommend this company based on the customer service I have received.

Great overall