DENSO 475-2103 A/C Expansion Valve OE Quality

I paid Autoplicity an additional $21.43 for 2-day shipping because this was not a casual purchase. I urgently needed an A/C part for my car during a heat wave, and I had a 3 month old baby who would be riding in the vehicle. Because the part did not arrive within the expedited timeframe I paid for, my family was effectively stuck at home for about an additional week because I was not comfortable putting my infant in a hot car without properly functioning air conditioning. That is why I paid extra for expedited shipping in the first place. I contacted Autoplicity and explained the issue. On August 19 - one week later on the day the part arrived!!! - I was told that the additional shipping charge had been refunded and that I should receive it within 3–5 business days. The refund never arrived! I followed up again and asked for the date the refund was supposedly processed, a transaction or refund reference number, and for the matter to be escalated to a supervisor or manager. I also asked them to address the overall handling of the order and the inconvenience this caused. They did not respond! At that point, this stopped being just a shipping problem. Autoplicity charged me extra for expedited service, failed to provide that service when timing genuinely mattered, told me a refund had been issued, failed to provide the refund, and then ignored my attempts to get a clear explanation. The most frustrating part is that this entire situation was preventable. If a company accepts payment for expedited shipping, especially when a customer is relying on that service for something time-sensitive, there should be accountability when that service is not provided. Instead, I spent additional time chasing down a refund that Autoplicity had already acknowledged I was owed, while dealing with the consequences of not having a usable air-conditioned vehicle during a heat wave with an infant at home. The $21.43 is not even the main issue anymore. The bigger issue is the complete lack of urgency, accountability, follow-through, and basic customer service. I gave Autoplicity multiple opportunities to resolve a straightforward problem. They failed to do so. Based on my experience, I would not trust this company with a time sensitive order, and I would not purchase from them again.